Dental Assistant Supervisor

POSITION SUMMARY

The Dental Assistant Supervisor is responsible for supervising the Dental operations staff within the assigned health centers, including Dental Assistants, Dental Front Office Assistants, and Dental Coordinators.  The Dental Assistant Supervisor will manage patient flow and manage related systems and processes to provide quality services to patients in a safe and positive environment. This position is responsible for the efficient, day-to-day operation of front and back office dental services.  

EXPECTATIONS

Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day.   Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations.  Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability

ESSENTIAL SKILLS AND EXPERIENCE:

• High school diploma or GED from an accredited institution plus advanced training with a certification from an accredited Dental Assistant Program
• Valid certification of completion of Coronal Polishing and X-Ray Certification
• Minimum four (4) years dental experience, which includes dental leadership experience, whether formal or informal, and working with a team with multiple providers; or 2 years in a Coordinator role with a development plan
• Ability to solve problems using a logical, systematic approach
• Demonstrated management, leadership, community relations, diplomacy, and customer service skills
• Experience in applying continuous quality improvement techniques in service delivery design to improve patient health outcomes
• Proven ability with productive and efficient time management; and fulfilling commitments
• Demonstrated understanding and use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.,) appropriate for the performance of his/her job
• Experience with management information systems and electronic health records (EHR) and electronic dental record (EDR)
• Ability to help others to increase their knowledge, skills, and abilities to enable them to perform at a higher level
• Ability to provide effective performance and results management
• Demonstrated ability to manage partnerships, promote teamwork within work unit and across departmental/organizational lines
• Ability to measure and report departmental cost performance
• Ability to demonstrate compassionate leadership skills
• Ability to communicate effectively with staff, clients, and the community
• Valid AZ driver’s license
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)

POSITION REPONSIBILITIES/ESSENTIAL:

Leadership

• Supervise the Dental Coordinators at the assigned health center sites and collaborates with the assigned Dental operations team members
• Monitor and evaluate staff performance for quality purposes and maintain appropriate documentation
• Maintain accurate time and attendance records
• Assure compliance with applicable federal, state, and local legislation, e.g. Workers Compensation, ADA, etc.
• Recruit, interview, orient, train, and mentor staff
• Organize staff‘s daily work activities and schedules and cover if needed to meet staffing needs
• Identify financial status of patients regarding fee scale, insurance, or discounts.  Refers to eligibility as needed 
• Participate in monthly staff meetings, including preparing agendas and taking meeting minutes
• Oversight of scheduling, billing, and scanning of records
• Monitor appointments, patient flow and waiting areas to improve daily productivity
• Ensure that patients and visitors are treated courteously by all staff
• Document and resolve patient complaints
• Establish and maintain effective working relationships and communication with internal and external customers
• Anticipate the needs of staff and patients and proactively seek solutions or interventions
• Initiate coaching and work with manager for corrective action issues
• Manages quality improvement and safety initiatives
• Support and implement organization’s goals, objectives, policies, procedures, and systems
• Monitor and control department expenditures

Finance                            

• May assist with monitoring of procedures for attaining clinic productivity and financial standards and goals
• Assure daily deposits are made and completion of day sheet reconciliation  
• Oversee and review patient receivables
• Order supplies and maintain inventory

Administrative/Management                        

• Prepare reports and correspondence as required
• Ensure clean, neat, and functional dental facilities
• Coordinate inventory control and maintenance of dental equipment and facilities
• Oversee the daily, monthly and quarterly safety checks, drills, and logs
• Maintain high level of customer satisfaction as reflected on patient satisfaction surveys and other measurement tools
• Participate in maintaining Joint Commission and other regulatory compliance
• Recommend any new or revisions to policies and/or procedures
• Ongoing monitoring of data collection and reporting
• Assist with investigation and resolution of incident reports

NONESSENTIAL SKILLS AND EXPERIENCE:

• Ability to communicate in more than one language (English/Spanish preferred)

Additional Duties and Responsibilities

• Other duties as requested or assigned

PCMH

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:   While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.