Senior HIV/PrEP Senior Navigator

POSITION SUMMARY

The Senior HIV/PrEP Navigator position will ensure patient and community engagement through outreach and care coordination of patients living with or at risk for HIV.  This position will improve community awareness, patient care outcomes, and quality of life for this focused population. The Senior HIV/PrEP Navigator provides confidential education as well as facilitates testing and linkage to care to current Adelante patients and community members through external partnerships and events. The Senior HIV/ PrEP Navigator coordinates with clinical team members to ensure that effective patient care services are provided. This position navigates patients through the patient care delivery system, addresses social drivers of health, coordinates patient care services, and advocates for whole person health care. The Senior HIV/Prep Navigator is also able to carry out standing orders and submit prior authorizations as needed on behalf of the prescribing clinicians to expedite care.  This role also provides education and support to staff to achieve program and organizational goal.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

ESSENTIAL SKILLS AND EXPERIENCE:

• High School Diploma or GED from and accredited institution
• Medical Assistant Diploma or Certification from an accredited institution
• Community Health Worker Certification preferred (or within 18 months of hire)
• Three (3) years of working experience in community outreach setting or clinical setting. 
• Two (2) years of program coordination, tracking, and compliance experience

• Bilingual (English/Spanish) required.
• Demonstrates cultural competency and ability to relate to people living with HIV/AIDS, gay/bisexual men, trans individuals, as well as individuals from diverse socio-cultural and socioeconomic backgrounds.
• Knowledge and experience with the Hispanic/Latino, Black/African American communities as well as the LGBT community.
• Ability to speak with broad cross sections of the community about personal sexual behaviors, disease prevention, and drug use in a non-judgmental and caring way.
• One (1) year of work and/or volunteer experience providing direct service to individuals from the LGBT community or individuals who are at high risk of contracting HIV or STIs.
• Thinks and operates proactively in engaging a wider population in education for PrEP/PEP and HIV testing.
• Experience with group facilitation, teaching and/or public presentations highly desirable.
• Ability explain rapid HIV tests in compliance with Manufacturer’s instructions (experience preferred)
• Ability to carry out standing orders and complete prior authorizations as appropriate and within scope of a medical assistant
• Exceptional organizational skills are crucial to the quality and improvement of the program.
• Basic understanding on how HIV is transmitted and prevented
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

Physical Requirements:

• Sitting, standing, and walking throughout the day for short to medium periods of time.
• Occasional lifting of 20-50 pounds
• Ability to set up tents, tables, chairs, and all supplies required at events

POSITION REPONSIBILITIES

• • Manage navigator team’s outreach calendar
  • Assist new navigators with training and provide shadowing opportunities
  • Locate new and novel outreach locations and events by researching the wider community and building partnership with other organizations
  • Manage Inventory and organize marketing materials.
  • Must have reliable transportation in order to commute to outreach events educational and training presentations.
  • Must have flexibility in schedule to accommodate outreach, educational, and training presentations or events. This includes but is not limited to weekends and evening shifts.
  • Teach HIV/PrEP classes as appropriate within the scope of a CHW at community events and as needed to Adelante staff across all locations.
  • Actively promotes HIV Education, Testing, and Prevention Services through face to face and telephone contact with patients, community members, and external organizations
  • Perform duties, tasks, and assignments supporting the delivery of quality comprehensive case management and patient care within established time frames.
  • Maintain patient confidentiality by controlling the information being disclosed to authorized individuals ensuring compliance with all HIPAA and corporate compliance standards, as well as generally accepted confidentiality standards.
  • Accept all new referrals for the assigned program, completing the medical care coordination and navigation for all eligible patients. 
  • Facilitates referrals for clinically indicated services outside the primary care office.
  • Coordinate a collaborative and well-shaped intake service resulting in effective utilization and quality medical health services.
  • Tracks patient follow-up and health outcomes.
  • Document all in-person and telephone encounters.
  • Maintains regular contact with enrolled clients to monitor progress towards treatment goals.
  • Connects patient with care team if concerns are noted due to changes clinical symptoms and treatment side effects or complications..
  • Serves as a liaison and advocate for the patient and family, ensuring the delivery of quality and timely services to the patient from the patient care team and/or supporting government and community agencies.
  • Provides patient education within the scope of a CHW about available medical treatment options.
  • Develops and maintains positive and effective working relationships with patients, family members and clinical staff, as well as administrative and support team members to foster professionalism and coordination with the patient care team.

NONESSENTIAL SKILLS AND EXPERIENCE:

• Three (3) years of experience in community health

Additional Duties and Responsibilities

• Other duties as requested or assigned

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.